30 / 60 / 90 Day Plan

Director of
Client Solutions

Building Steelhead's Client Response Engine: one Solutions team uniting Design and Estimating.
Prepared byAlex Lancuba
Prepared forSean Combs, CEO
Reports toLance Randall, CRO
Direct reportsClinton Honn, Creative Director
Melissa Hengst, Estimating Supervisor
Role kickoffMon, June 29, 2026
The Brief

One Solutions team,
not two silos.

This role exists to close one gap. Design runs as a high-output engine. Estimating delivers a number. The two run separately, and when the price comes back over budget, Design is left to value-engineer it alone.

Sean's vision is two sides of one coin. Combined, Design and Estimating are the Solutions team: one cohesive package of the right design at the strategic price, handed to Business Development and Client Services ready to win. My job is to make that real.

The Operational Layer

Unlock the bottleneck

Estimating is constantly at capacity, backing up the entire sales and design timeline. We have competent estimators and a process problem, not a people problem. The fix is reworked process, plus applying the AI tooling culture I've already built in Design to the Estimating team. That's where the capacity gain comes from before we ever talk headcount.

The Cultural Layer

Make it shared co-ownership

Move Estimating from a silo that delivers a number into a partner that co-owns the win. Closure rate becomes shared across Design, Estimating, and Business Development. And that goes both ways. Estimating brings value engineering upfront. Design and Business Development own giving Estimating clean inputs and minimizing late-stage churn. The pre-submission approval gate protects both sides: it confirms quality and buildability, and it keeps Estimating from absorbing variance it did not create.

Role Alignment

What I'm here to build.

Sean designed this role with a clear brief. What follows is how I understand each of the seven accountabilities this seat was built around, and how I intend to own each one.

Solution Speed and Throughput
I will compress time from input to first concept by eliminating the sequential handoffs that slow us down. Turnaround standards by deal tier will be defined, implemented, and tracked.
First-Pass Solution Accuracy
Every concept that leaves this team lands within budget tolerance before the client sees it. The Value Engineering Protocol is the mechanism. The -5% to +10% standard is non-negotiable.
Competitive Win Rate
I will lead solution strategy directly on high-value RFPs. Better-calibrated first submissions close more deals. That is the goal and that is what gets measured.
Integrated Solution Development
Design and Estimating operate as one system on all deals. Cost guidance shapes the concept from the start. Not a handoff. A collaboration.
RFP Strategy and Response System
I will build and implement Steelhead's competitive response model. Tiered structure, defined standards, and alternative bid strategies where they give us an edge.
Pre-Sale Margin Guardrails
Under-scoping and pricing errors stop at the pre-submission gate. Tradeoff decisions get made consciously and transparently, before the client sees anything.
Solution Quality and Differentiation
Speed without quality is waste. Every solution we deliver will be both compelling and buildable. That standard does not flex under time pressure.

The 90-day plan that follows is the execution of this. Every workstream maps to one of these seven accountabilities.

The Strategic Spine
By day 90, the Value Engineering Protocol and RFP Response System have been running for 60 days. Estimating and Design operate as one Solutions team across all deals. The capacity bottleneck is easing through process and tooling. The scorecard has 60 days of real data and targets are locked in with Sean.
The 90 days set the foundation. The transformation continues from there.
How I Operate

The operating principles.

01

Start building inside 30 days

No month spent watching. Orientation is fast and runs alongside the work.

02

Estimating is where the work is

Design is solid. My work there is refinement and orchestration, not rebuild.

03

Process before headcount

An additional estimator may be added, but only once the new process reveals the true capacity ceiling.

04

Accountability is shared

No silo owns the price. No silo owns the design. We own the win together.

Continuity and Delegation

The creative ball
does not get dropped.

The bigger seat does not mean Design loses its lead. Here is what moves and what stays.

AccountabilityDisposition
Design infrastructure, process, and proprietary toolingRetain. I built it and continue to own and maintain it. Agentic upgrades planned for later this year.
Design data-tracking maintenanceOffload (partial). Hand off routine maintenance protocol; I retain oversight.
Design L10 and day-to-day team commandClinton owns fully. He asked for more ownership and now runs point on team operations. He reports to me.
Cox Automotive design leadRetain through the 2027 cycle. Aligned with Lance. Next cycle, evaluate bringing another designer in and shifting my role.
Booth design contributionOn-call. If volume warrants another designer of my level, I put the design hat back on, including as a design partner inside the new estimating process.
The Six KPIs

No baselines yet.
That is the first opportunity.

None of these are tracked yet. Baselines come first. The directional targets in the table are where I'm aiming. Real numbers come once we have real data to work from.

Scorecard KPIStatus
Time from design input to first conceptTo Be MeasuredBaseline established by day 30. Directional target: 20% reduction by day 90.
% of first concepts within budget tolerance (-5% to +10%)To Be Measured80% or higher by day 60, sustained at 85% or higher by day 90.
Number of revision cycles per dealTo Be MeasuredBaseline established by day 30. Directional target: measurable reduction by day 60.
Win rate on Tier 1 and Tier 2 opportunitiesTo Be MeasuredBaseline captured in Phase 1. Directional improvement tracked from Phase 2 onward.
Estimated vs. actual variance (rolling 90 days)To Be MeasuredFirst rolling baseline established by day 45.
Throughput of active solutioning pipelineTo Be MeasuredTracked from week one. No ceiling defined — baseline informs the target.
The 30-Day Quick Wins

The Value Engineering Protocol.

Centerpiece

From late and reactive to upfront and strategic.

The shift: Estimators become strategic partners during concept development, not after. When a deal needs to hit a budget, estimating arrives with value-engineering options already identified, each with real savings attached. Designers make informed yes/no decisions, choosing the options that preserve the intent of the design.

What it produces
  • Estimators engaged earlier in the solutioning cycle
  • Designers making cost-aware decisions with real numbers, not guesses
  • Fewer late-stage rework loops and value-engineering scrambles
  • A visible expression of co-ownership: Estimating contributes to the win, not just the price
  • Where it saves the client money, the protocol includes the option to let the client self-purchase commodity items directly, rather than routing every item through our markup.
Why it is the right first move
  • Operational inside 30 days
  • Directly proves Sean's two-sides-of-one-coin thesis
  • Changes the working relationship between the two departments on day one
  • Does not wait for the full process rework to finish

The RFP Response System.

Quick Win

Calibrated for every deal, from day one.

The problem it solves: Every RFP we respond to gets a different approach. Response quality depends on who picks up the deal. There's no standard, just whoever is available doing it however they have always done it.

The shift: A tiered response model defines what each deal gets: the right resources, the right timeline, the right format. Tier 1 gets the full protocol. Tier 2 gets a calibrated version. Tier 3 gets a fast, effective template. Alternative bid strategies are ready to deploy when they give us a competitive edge.

What it produces
  • A consistent, calibrated proposal approach for every deal tier
  • Faster turnaround with defined standards, not improvised timelines
  • Alternative bid options ready to deploy on Tier 1 deals
  • A playbook every team member can execute without reinventing the approach each time
Why it is the right first move
  • Immediately addresses competitive win rate
  • Runs in parallel with the VE Protocol from day one
  • Does not require Estimating process changes to activate
  • Gives Business Development and Client Services a predictable, reliable standard
The 90 Days

Three phases.
Weight front-loaded.

Kicking off Monday, June 29, 2026. Phase 1 is a build phase, not an observation phase. By day 30 there is a working protocol on the floor and live numbers on the board. Phases 2 and 3 prove it on real deals and lock it in.

I'm in the middle of a series of conversations with Melissa to get the full picture on the pricing tool and how Estimating currently operates. It's going to take a few sessions. What comes out of those meetings will directly inform how this plays out. The phases below are my best thinking right now. I'm moving while those conversations are happening, not waiting on them to finish.

Phase 1
Build
Jun 29 to Jul 28
Days 1 to 30
Phase 2
Prove & Embed
Jul 29 to Aug 27
Days 31 to 60
Phase 3
Operationalize
Aug 28 to Sep 26
Days 61 to 90
01
Days 1 to 30Jun 29 to Jul 28, 2026
Build

Absorb context fast, stand up measurement, and deliver two protocol-level wins that prove the brief.

By day 30, two systems are running: the Value Engineering Protocol and the RFP Response System. A shared scorecard has real baselines. From week one, I am in the room on active Tier 1 opportunities. The context download runs alongside live deal work, not before it.

A

Rapid Context Download (Weeks 1 to 2)

B

Stand Up Measurement (Weeks 1 to 3)

C

Establish the Value Engineering Protocol (by Day 30)

D

Build the RFP Response System (by Day 30)

The competitive response model cannot wait until Phase 2. Steelhead needs a defined, tiered approach to RFPs now — one that sets standards, reduces variance in how we respond, and gives us a strategic edge on the deals that matter most.

E

People and Structure (Ongoing)

Phase Deliverables
  • Written Estimating workflow map with the bottleneck identified
  • Live KPI scorecard with starting baselines
  • Value Engineering Protocol, built and ready to run
  • Clean handoff of the Design L10 to Clinton
  • Captured pricing philosophy folded into solutioning standards
KPIs in Motion

All six move from "not measured" to "baselined." That is the Phase 1 win on the scorecard.

Discussion · Phase 1
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02
Days 31 to 60Jul 29 to Aug 27, 2026
Prove and Embed

Run the new model on real deals, stand up the approval gate, and build the competitive response system.

Phase 1 built the tools. Phase 2 proves they work under live conditions on opportunities that matter, and starts converting Estimating from a queue into a solutioning partner.

A

Run the Value Engineering Protocol Live

B

Begin the Estimating Process Rework

C

Stand Up the Pre-Submission Approval Gate

Every Tier 1 concept passes a structured review before it reaches the client. This gate confirms creative quality, budget alignment, and buildability simultaneously.

Phase Deliverables
  • VE Protocol running as standard on all deals, results documented
  • First wave of reworked estimating processes in motion
  • Pod-based solutioning live on Tier 1 and Tier 2 deals
  • Pre-submission review and approval gate operating
  • Scoped AI estimating tool ready to pilot
KPIs in Motion

Early movement in budget-tolerance, revision cycles, and Estimating queue wait time. Win rate and variance are tracked but expected to move later as changes compound.

Discussion · Phase 2
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03
Days 61 to 90Aug 28 to Sep 26, 2026
Operationalize

Lock the processes in, set agreed targets with Sean, and answer the headcount question with evidence.

Phase 3 locks what is working, names what is not, and produces the first real targets. Ninety days of baselines become the foundation for an honest forward-looking scorecard with Sean.

A

Make the New Processes the Default

B

Set Targets With Sean

C

Answer the Headcount Question With Evidence

Phase Deliverables
  • Reworked estimating processes operating as the default
  • Recommendation on whether AI-assisted estimating tools are worth piloting next cycle
  • Agreed KPI targets for the next two quarters, set with Sean
  • Evidence-based recommendation on Estimating headcount
  • A cohesive Solutions package now standard for the revenue team
KPIs in Motion

Targets set on all six. Demonstrated early movement on budget-tolerance, revision cycles, and Estimating queue wait time. Win rate and variance trending right with the systems now in place.

Discussion · Phase 3
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Pending Input

Pricing philosophy.

To be updated after the Lance and Sean session

Understood to be moving toward a dynamic pricing model.

Once confirmed, this refines two things only:

  1. How we define the budget-tolerance KPI (-5% to +10% on first concept).
  2. The cost-targeting logic inside the Value Engineering Protocol.

The input we need from the pricing session is the mode-switching rule: under which conditions a deal moves off the standard markup into competitive or wholesale pricing. Known triggers include whether the deal was pursued or inherited, deal scale, competitive pressure, and available vendor-discount headroom. This is what lets us finalize the budget-tolerance definition and calibrate how aggressively the VE Protocol targets cost.

The co-ownership reframe and the VE Protocol hold true regardless of the final pricing model, so this is a refinement, not a dependency that blocks the build.

Day 90 · September 26, 2026

What success looks like.

  • 01The foundation for one Solutions team is set, with Estimating and Design integrated on all deals.
  • 02Estimators co-own closure rate and bring value engineering to the table upfront.
  • 03The capacity bottleneck is visibly easing through process and tooling, not headcount.
  • 04All six KPIs are baselined and realistic, ambitious targets are set with Sean.
  • 05The RFP Response System has been piloted on every RFP during the 90 days. The tiered model is running and the data exists to refine it.
  • 06The pre-submission approval gate is operational on all Tier 1 deals. Pass/fail data is documented.
  • 07Business Development and Client Services have a predictable, reliable standard for what they receive and when.
Self-Assessment

Where I anticipate challenge.

Three friction points I've already accounted for.

1

Estimating has to work differently

The Estimating team is aligned on a personal level. The adjustment is to the process, not the relationship. The new workflow asks them to show up earlier in the deal cycle, which is a real change to how they operate day to day. I will introduce it on one deal first so the team experiences the model before it becomes the standard, not after.

2

The pricing alignment is a real dependency

The budget-tolerance definition and VE cost logic both depend on the pricing philosophy session with Lance and Sean. Until that's locked, parts of the protocol operate on assumptions. I've built the plan to hold regardless, but this is a sequencing risk that needs early attention.

3

The relationship shift is real

The team knows my work. They haven't had me as their director before. Moving from colleague to direct supervisor changes the dynamic in ways that can't be worked around, only worked through. I'm not planning to assert the authority. I'm planning to earn it through the work, the same way I always have.

For Discussion with Sean

Let's get aligned
on the following.

The points I want to align on.

1

KPI targets

With baselines in hand by end of Phase 1, what does realistic and ambitious look like to you for each metric?

2

Headcount timing

Are we aligned that process and tooling come first, and a new estimator is a Phase 3 evidence-based decision?

3

Pricing philosophy

Confirm the updated model so I can lock the budget-tolerance definition and VE cost logic.